Choose Your Level of Flexibility
At Getsroom, cancellation policies follow a tiered approach, inspired by global accommodation platforms. Each property selects the cancellation policy that fits their business, and guests can review it before completing payment.
Types of Cancellation Policies :
Flexible
- Free cancellation up to 24 hours before check-in.
- Guests receive a full refund.
- Ideal for flexible travel plans.
Moderate
- Free cancellation up to 5 days before check-in.
- Partial fees may apply after the deadline.
- Balanced flexibility for both guests and hosts.
Firm
- Full refund if canceled up to 14 days before check-in.
- Significant fees may apply after that.
- Suitable for high-demand properties.
Strict
- Limited cancellation window.
- Partial or no refund after the grace period.
- Common for peak seasons or special rates.
Non-Refundable
- Booking cannot be canceled.
- No refund issued.
- Usually offered at a discounted price.
Each property defines its own cancellation policy, and the applicable cancellation terms are clearly displayed on the listing and checkout pages. Once a booking is confirmed, the selected policy applies and cannot be changed. Guests are encouraged to choose a cancellation policy that best matches their travel needs.