Effective Date: 20 January 2026
Platform: GETSROOM (www.getsroom.com)
1. Purpose of This Policy
This policy governs how GETSROOM handles:
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Property deactivation (temporary or permanent)
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Existing confirmed and paid reservations
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Guest rights and host obligations when a property becomes unavailable
The objective of this policy is to ensure fairness, transparency, and protection for both guests and property partners.
2. Definitions
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Property: Any accommodation listed on GETSROOM.
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Host / Partner: The property owner or authorized manager.
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Guest: A user who has made a reservation through GETSROOM.
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Reservation: A confirmed booking with successful payment.
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Deactivated Property: A property set to “Disabled” or “Inactive” by the host or GETSROOM.
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Force Majeure: Events beyond reasonable control, including natural disasters, government restrictions, or unsafe conditions.
Property Status Types
A property listed on GETSROOM may have one of the following statuses:
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Active Property is available for new bookings -
Disabled Property is temporarily unavailable for new bookings -
Closed Permanently Property is no longer operating
Important: Changing a property’s status does not automatically cancel existing reservations.
4. Effect of Property Deactivation
4.1 New Bookings
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A deactivated property cannot receive new reservations.
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All calendar availability will be closed from the deactivation date forward.
4.2 Existing Reservations
All confirmed and paid reservations remain valid unless officially canceled through the GETSROOM system.
The host is required to choose one of the following options:
Option A — Honor the Reservation
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The guest must be allowed to check in as confirmed.
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The property must meet the agreed accommodation standards.
Option B — Property-Initiated Cancellation
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The host must cancel the reservation via the GETSROOM dashboard.
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The cancellation will be recorded as a Property Cancellation.
5. Guest Refund Policy (Property Cancellation)
If a reservation is canceled due to property deactivation:
Scenario :
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Cancellation initiated by host 100% refund -
Cancellation close to check-in 100% refund -
Property closed permanently 100% refund -
Force Majeure 100% refund
GETSROOM prioritizes guest protection. Guests shall not suffer financial loss due to host unavailability.
6. Property Consequences & Penalties
If a host cancels a reservation without a valid Force Majeure reason, GETSROOM reserves the right to apply the following actions:
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Loss of payout for the affected reservation
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Temporary suspension of the property listing
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Reduction in property visibility or ranking
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Account review or termination in case of repeated violations
7. Force Majeure Policy
7.1 Eligible Force Majeure Events
Including but not limited to:
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Natural disasters (earthquake, flood, volcanic eruption)
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Fire or severe property damage
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Government-mandated closures
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Health or safety risks that make the property uninhabitable
7.2 Force Majeure Handling
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Reservations may be canceled without penalty to the host
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Guests will receive a full refund
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Supporting documentation may be required
8. Communication Obligations
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Property must notify affected guests within 24 hours of property deactivation.
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Property must cooperate with GETSROOM support to resolve affected reservations.
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GETSROOM may contact guests directly if the host is unresponsive.
9. Permanent Property Closure
If a property is marked as Closed Permanently:
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All future reservations will be canceled
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Guests will receive full refunds
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The property listing will be archived and removed from search results
10. GETSROOM Rights & Platform Authority
GETSROOM reserves the right to:
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Cancel reservations to protect guests
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Issue refunds on behalf of hosts
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Adjust this policy to comply with legal or operational requirements
11. Policy Updates
GETSROOM may update this policy at any time. Changes will take effect upon publication on the GETSROOM platform.
12. Acceptance of Terms
By listing a property on GETSROOM, the host agrees to comply fully with this policy.